Are you ready to take your IT career to the next level? My client is seeking a skilled and dedicated 24x7 Engineer to join their new 24x7 operations team based in Stoke on Trent. This is a fantastic opportunity to play a crucial role in maintaining and enhancing IT infrastructure, ensuring optimal performance and reliability.
Role Responsibilities:
- Incident Management: Resolve complex incidents efficiently to maintain high service levels.
- Patch Management: Regularly test and patch systems to ensure security and functionality.
- Monitoring and Troubleshooting: Monitor system performance and troubleshoot issues across various technologies.
- Documentation: Accurately document actions, system changes, updates, and testing activities.
- Communication: Maintain effective communication with team members and manage incident communications.
- Test Management: Follow detailed test plans, conduct thorough testing, and report findings.
- Continuous Improvement: Contribute to the continuous improvement of processes and services.
Working Hours:
- Initially standard day hours, transitioning to a 12-hour shift pattern (4 days on, 4 days off) including nights and weekends.
Education and Experience Requirements:
- Minimum of 3 years’ experience in IT Support, covering 2nd and some 3rd line duties.
- ITIL V3/4 Foundation or above.
- Relevant IT qualifications (BTEC, A Levels, HND/HNC, Degree) and certifications.
- Ability to work autonomously and as part of a team.
- Excellent communication skills to convey technical issues to non-technical users.
- Commitment to continual development of technical skills.
- Experience in managed service environments and awareness of ITIL best practices.
- Experience in build, test, and implementation of systems, along with 3rd line operational support.
- Effective communication skills with internal and external stakeholders.
- Willingness to work flexibly in response to changing organisational requirements.
Security Clearance:
- UK Security Check (SC) clearance is required. Candidates must possess or be eligible to obtain SC clearance, with the potential for UK Developed Vetting (DV) clearance.