86 Articles available to browse in the blog


  • CRM Strategy: Are You Ready For AI?

    Business are now realising more and more that having a competitive edge lies in building an engaging customer experience. Sounds relatively easy right? Well, unfortunately it’s not. However, thankfully we now have more affordable and accessible CRM solutions and analytics technologies. These technologies are designed to allow businesses to gain a better insight into the formation of customer experiences. ...read more
  • Einstein Voice: Conversational CRM Is About To Go Mainstream

    Last week Salesforce made a multitude of announcements, but the latest one is probably the most exciting one. The company has announced it will be releasing Einstein Voice- a verbal conversational interface. The two products Einstein Voice Bots (EVB) and Einstein Voice Assistant (EVA) are set to be released in Summer 2019 and as a pilot in Winter 2019 with no general release date available yet for the latter. ...read more
  • Salesforce: Going From Green to Greener

    Salesforce has made two announcements this week regarding their clean agenda. Marc Benioff’s announcement of a new initiative of “ethical and humane use of technology” at Salesforce came first, with a new position being created within the company to oversee the issue. Second, came the announcement that Salesforce signed up its largest renewable energy deal as part of its target of realising 100% usage of green energy. ...read more
  • Microsoft Previews: What's Coming in October for Dynamics 365

    Microsoft is planning to refresh its Dynamics 365 customer relationship management and enterprise planning software bi-annually, essentially on the same schedule as the Office 365 ProPlus and Windows 10 feature updates. The company is making available 238 pages of release notes for its impending Fall 2018 releases of Dynamics 365 CRM and ERP Applications. ...read more
  • What You Need To Know About Dynamics 365 for Talent

    Microsoft Dynamics 365 for Talent integrates various self-service activities such as employee performance, organisation structure, and hiring. Thanks to a set of various integrations and modules, the Talent capability allows HR functions to be integrated with the Microsoft ecosystem all throughout the employment lifecycle. We take a look at the different modules in Dynamics 365 for Talent. ...read more
  • 5 Ways Artificial Intelligence is Transforming CRM

    In this current climate it’s is crucial for companies to raise the bar when it comes to customer service. Customers now research products, raise complaints or ask questions through different channels. CRM has to now keep up with businesses’ priorities of staying ahead of the competition through customer satisfaction and care. AI may be the answer to that; we take a look how it will complement CRM software and help optimise business ops: ...read more
  • What's The Difference?: Artificial Intelligence vs Machine Learning

    Artificial Intelligence is deemed to be the next big thing in the IT world- a technology which has been talked about for more than half a century. The current scene is buzzing with the terms “AI” and “Machine Learning”, which sometimes get mixed up or appear interchangeable. They can seem to be the same thing, however they’re not quite, which may lead to some mix-ups....read more
 

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