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Internal Dynamics 365 CRM Consultant


£45,000.00 Per Annum



Are you an Internal CRM Consultant looking for a new challenge? We’re working with a fantastic organisation looking to grow their Service Delivery team in the Surrey area.

If successful, you’ll be:

· Coordinating development sprints with the outsourced dev team

· Managing and coordinating CRM Change Board and associated processes

· Project managing requirements gathering, scoping, development, design, training of medium to large CRM feature change requests

· Producing monthly project status and RAG reports

· CRM administration

· Troubleshooting, analysing and resolving issues of functionality

· Planning and delivering future migration to the cloud

· Overseeing CRM incident management and fault resolution

· Coordinating monthly CRM housekeeping tasks to ensure optimal performance

· Refresher training for all staff on CRM use and best practices

Required skills:

· Dynamics 365- out of the box functionality and limits

· Project Management experience

· Dynamics CRM administration (views, workflows, permissions, etc)

· Chairing meetings

· Stakeholder management

· Fantastic communication skills

· SharePoint

· Cross-team working

Desirable skills:

· Business Analysis experience

· SCRUM/Agile development methodology

· JavaScript

· C#


· Fetch XML

· Click Dimensions experience

Does this sound like the role for you? Apply now and a consultant will be in touch to discuss the role in further detail.

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