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Salesforce Business Analyst


£42,000.00 Per Annum


Contact: Dan Gallagher

A Salesforce CRM Business Analyst is required in Hampshire for a rapidly growing organisation, you will be responsible for supporting the enhancement and implementation of new software solutions. This will include providing a range of product implementations to the business, including documenting functional requirement specifications to define system functions and work flows.

You will:

  • Lead full projects from inception to launch and work on complex business problems
  • Analyse requirements, construct workflow charts and diagrams
  • Support with testing of releases, where required
  • Create requirement specification documents - both functional and
  • Involvement at all stages of software development lifecycle
  • Design and implement new enhancements
  • Work with across the as the business partner in using Salesforce to gain operational efficiencies
  • Handle all inbound user requests, troubleshoot, and respond to them in a timely manner
  • Act as liaison between our business and the development team
  • Create and maintain thorough, up-to-date, functional and technical systems documentation for the development and testing teams
  • Be a self-starter and team player with solid verbal and written communication skills

To be considered you must have:

  • Previous experience within a Business Analyst position
  • Experience with Salesforce or equivalent CRM platform
  • Strong systems skills (ability to use the Microsoft packages is a must and skills or knowledge in SQL and Visio would be beneficial but not essential)
  • Ability to work effectively with a Software Development team
  • Outstanding attention to detail and accuracy.
  • Excellent communication skills, both written and verbal

Apply with a copy of your CV, all suitable applicants will be contacted ASAP by Shape IT to discuss the position in more detail.

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