14 Articles tagged with CRM


  • CRM Strategy: Are You Ready For AI?

    Business are now realising more and more that having a competitive edge lies in building an engaging customer experience. Sounds relatively easy right? Well, unfortunately it’s not. However, thankfully we now have more affordable and accessible CRM solutions and analytics technologies. These technologies are designed to allow businesses to gain a better insight into the formation of customer experiences. ...read more
  • Einstein Voice: Conversational CRM Is About To Go Mainstream

    Last week Salesforce made a multitude of announcements, but the latest one is probably the most exciting one. The company has announced it will be releasing Einstein Voice- a verbal conversational interface. The two products Einstein Voice Bots (EVB) and Einstein Voice Assistant (EVA) are set to be released in Summer 2019 and as a pilot in Winter 2019 with no general release date available yet for the latter. ...read more
  • 5 Ways Artificial Intelligence is Transforming CRM

    In this current climate it’s is crucial for companies to raise the bar when it comes to customer service. Customers now research products, raise complaints or ask questions through different channels. CRM has to now keep up with businesses’ priorities of staying ahead of the competition through customer satisfaction and care. AI may be the answer to that; we take a look how it will complement CRM software and help optimise business ops: ...read more
  • Chatbots: The Future of CRM and AI

    CRM is becoming more and more entwined with artificial intelligence. Whether it’s Salesforce’s Einstein, or Dynamics 365 Customer Insights, all these features rely on AI. So, what will be the main focus in 2018 for CRM providers? Simply put, chatbots. ...read more
  • Dynamics 365 Security: How To Keep Your Data Safe

    In the last couple of years, the media has reported on a number of high-profile data breaches ranging from LinkedIn and eBay, to the more taboo Ashley Madison website. Over 500 million user records were published during this time, with personal information being exposed in public. This has justifiably caused users to worry....read more
  • Save The Date: European Microsoft Dynamics Conferences and Events

    With 2017 already underway there’s never been a better time to start planning your year ahead. Relevant events and conferences are a big staple of the Microsoft Dynamics industry so we’ve put together a comprehensive list of all European Microsoft technology conferences in 2017 which you should go to. Just pick and choose to create the ultimate event calendar! ...read more
 

Search this blog


Archives

Categories

Tags

Authors