94 Articles in the category Technology


  • CRM Strategy: Are You Ready For AI?

    Business are now realising more and more that having a competitive edge lies in building an engaging customer experience. Sounds relatively easy right? Well, unfortunately it’s not. However, thankfully we now have more affordable and accessible CRM solutions and analytics technologies. These technologies are designed to allow businesses to gain a better insight into the formation of customer experiences. ...read more
  • What You Need To Know About Dynamics 365 for Talent

    Microsoft Dynamics 365 for Talent integrates various self-service activities such as employee performance, organisation structure, and hiring. Thanks to a set of various integrations and modules, the Talent capability allows HR functions to be integrated with the Microsoft ecosystem all throughout the employment lifecycle. We take a look at the different modules in Dynamics 365 for Talent. ...read more
  • 5 Ways Artificial Intelligence is Transforming CRM

    In this current climate it’s is crucial for companies to raise the bar when it comes to customer service. Customers now research products, raise complaints or ask questions through different channels. CRM has to now keep up with businesses’ priorities of staying ahead of the competition through customer satisfaction and care. AI may be the answer to that; we take a look how it will complement CRM software and help optimise business ops: ...read more
  • What's The Difference?: Artificial Intelligence vs Machine Learning

    Artificial Intelligence is deemed to be the next big thing in the IT world- a technology which has been talked about for more than half a century. The current scene is buzzing with the terms “AI” and “Machine Learning”, which sometimes get mixed up or appear interchangeable. They can seem to be the same thing, however they’re not quite, which may lead to some mix-ups....read more
  • Cyber-Attacks and What We Can Learn From Them

    In the last few years cyber attacks have become more and more commonplace. However, 2017 has been a particularly bad year in terms of attacks with high-profile names finding themselves at the receiving end. If it can happen to high-powered corporations, then it can happen to just about any company, so how can your organisation prevent these attacks from happening? We take a look at some of the most high-profile hacking cases these years and see what lessons we can learn from them....read more
  • Chatbots: The Future of CRM and AI

    CRM is becoming more and more entwined with artificial intelligence. Whether it’s Salesforce’s Einstein, or Dynamics 365 Customer Insights, all these features rely on AI. So, what will be the main focus in 2018 for CRM providers? Simply put, chatbots. ...read more
  • Our Top 5 IoT Predictions for 2018

    The Internet of Things is still one of the most discussed topics in the tech sphere. With IDC predicting that worldwide spend on the Internet of Things will hit £568 billion worldwide, it’s no wonder that both consumers and providers are interested in it. The IoT is changing the way we go about our daily lives, whether it’s from a business perspective, or from how we organise our homes....read more
  • European Talent Wars: The State of European Tech Report

    The latest report published by the venture capital firm Atomico, has found that there’s a massive talent war happening across the whole of Europe. The State of European Tech report surveyed 3,500 investors, founders and members of the tech community to collect data on hiring and investments, as well as to understand current trends and attitudes. ...read more
 

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