15 Articles in the category CRM


  • CRM Strategy: Are You Ready For AI?

    Business are now realising more and more that having a competitive edge lies in building an engaging customer experience. Sounds relatively easy right? Well, unfortunately it’s not. However, thankfully we now have more affordable and accessible CRM solutions and analytics technologies. These technologies are designed to allow businesses to gain a better insight into the formation of customer experiences. ...read more
  • Einstein Voice: Conversational CRM Is About To Go Mainstream

    Last week Salesforce made a multitude of announcements, but the latest one is probably the most exciting one. The company has announced it will be releasing Einstein Voice- a verbal conversational interface. The two products Einstein Voice Bots (EVB) and Einstein Voice Assistant (EVA) are set to be released in Summer 2019 and as a pilot in Winter 2019 with no general release date available yet for the latter. ...read more
  • Dynamics 365 and Power BI Linked for Deeper Customer Insights

    Microsoft is now making it easier for Dynamics 365 customers to garner insights from their clients’ business history by taking advantage of Power BI, the cloud-based business intelligence service. The new Power BI connector for Dynamics 365 Customer Insights allows businesses to take raw customer data and turn it into informative charts and distribute the data-driven findings to workforces. ...read more
  • Dynamics 365 Security: How To Keep Your Data Safe

    In the last couple of years, the media has reported on a number of high-profile data breaches ranging from LinkedIn and eBay, to the more taboo Ashley Madison website. Over 500 million user records were published during this time, with personal information being exposed in public. This has justifiably caused users to worry....read more
 

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