32 Articles in the category AI


  • 5 Ways Artificial Intelligence is Transforming CRM

    In this current climate it’s is crucial for companies to raise the bar when it comes to customer service. Customers now research products, raise complaints or ask questions through different channels. CRM has to now keep up with businesses’ priorities of staying ahead of the competition through customer satisfaction and care. AI may be the answer to that; we take a look how it will complement CRM software and help optimise business ops: ...read more
  • Salesforce states that myEinstein will allow users to build AI apps just with clicks

    Last week at the Dreamforce conference in San Francisco, Salesforce unveiled myEinstein, their machine-learning platform that they say will allow developers and admins to create custom AI apps simply with clicks. The platform is being promoted as a tool that will enable Salesforce customers to build more personalised and smarter experiences through two new services. The first service is called Einstein Bots. Einstein Bots can be trained to expand customer service workflows by automating tasks like retrieving information, while the second service Einstein Prediction Builder is a tool that allows for the automatic creation of custom AI models. These AI models will be able to predict outcomes for any object/field in Salesforce.John Ball, Salesforce’s general manager and senior VP stated that they are democratising AI by giving admins and developers the power to transform their processes and customer interactions with myEinstein....read more
  • 6 Myths Surrounding Artificial Intelligence

    Artificial Intelligence has long been a fascination of mankind. Now with the rapid development of capabilities within this field, it’s safe to say that as much as there are those thoroughly excited about the revolutionary impact it’ll have on our lives, there are also those that are casting a net of fear. Take Jack Ma (Alibaba founder) for example, who in June said that AI is a massive threat to jobs and he didn’t stop there, stating that he thinks it could also start WW3. The fear of job losses is prevalent in the AI conversation, a constant discussion linked to any technological advancements throughout history. Kara Swisher (Recode founder) has also agreed with Ma, telling NPR that any repetitive job is finished because it will soon be automated.While there will certainly be some jobs that’ll become obsolete, it’s hard to imagine the new roles that will emerge from this new technological revolution, but there will be new ones rest assured....read more
  • Forgery Robots: AI and Identity Theft

    Artificial Intelligence is quickly becoming useful in a wide array of industries and fields. What AI can do is evolving incredibly fast on a day to day basis and while some may think that fearing the “rise of machines” is a bit over the top, the advent of artificial intelligence does indeed pose some serious concerns. Now with AI at our fingertips we can analyse massive amounts of data and information and use it to predict outcomes, but it can also be used to forge and mislead. ...read more
  • The Power of Pictures: Salesforce announces image recognition capabilities for Marketing Cloud

    Salesforce announced its new marketing product Einstein Vision for Social Studio. It provides image recognition capabilities to Marketing Cloud’s social media products, thus enabling the power of pictures to drive business insights.Social Studio already provides business insights from words on Twitter, however social media is no longer primarily text-based, it has become a visual environment. According to Deloitte, in 2016, 2.5 trillion photos were predicted to be shared online. By introducing Einstein Vision for Social Studio, Salesforce now allows companies to find out and understand how product images are being used online....read more
  • 4 Predictions for AI in 2017

    2016 saw great advancements in the artificial industry and machine learning industry, but 2017 is looking to bring even more about. We take a look at the top four advancements that everyone should keep an eye out for: ...read more
  • How AI Is Changing The Online Retail Industry

    Artificial Intelligence is the next big thing in tech, however it’s already all around us; from the news you see on social media, to Alexa and Siri. It wasn’t going to be long until retailers sunk their teeth into this new tool and trend. Retailers have been following the same steps in recent years, with enhanced websites being made more user friendly and attractive, to easier access to payment methods and now they’re focusing on AI. The retailers that aren’t getting on board with this from the on-set, will be playing catch-up over the next few years, that’s for sure!...read more
  • Will Recruiters Be A Thing of The Past?: AI and Recruitment

    We’ve all been privy to the ongoing debate about the future impact of AI on jobs (which we discussed in a post here) and you’re probably watching with interest, aren’t we all? Sure, there are those Doomsday prophets that shout from the top of their lungs that we’ll end up being ruled by our AI overlords and others that see the benefits of automating menial processes. As with any major technological advancements in history there is reticence, but today we’re going to have a look at the fate of Recruitment as it faces the inevitable introduction of AI. ...read more
 

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