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Support Engineer

Wiltshire

£30,000.00 Per Annum

Permanent

Contact: Dan Gallagher


Our client, a well-established manufacturer is now looking to welcome a Technology Support Engineer to their busy support team. They’re looking for someone to provide excellent user support through a variety of different ways (e-mail, phone, remote tools, hands-on) and who has an ability to respond and understand the needs of the business quickly, always maintaining a patient and calm manner while dealing with users across the entire business.

Main responsibilities:

  • Monitoring the help desk (responding and prioritizing help desk tickets)
  • Developing/maintaining deployment automation for Windows images
  • Deploying new desktop/laptop/servers
  • Managing desktop antivirus monitoring
  • Installing/deploying workstations/laptops/other IT equipment
  • Planning /implementing server upgrades (maintaining updates & vendor-supplied patches)
  • Providing detailed documentation on engineering analysis, solutions, etc.
  • Supporting mobile devices (Android, iOs)
  • Troubleshooting/administration of hardware and software (Windows Server 2003-2012, Windows 7&10, Office 365, Active Directory Administration)
  • 24/7 support on-call rota
  • Travel between UK and abroad sites

Essential skills:

  • Experience providing 1st/2nd/3rd line support for
    • Windows Server 2003-20012
    • Citrix XenApp +
    • Windows (All versions)
    • Mac Support- OSX, iOs, Apple hardware (basic)
    • Hyper-V
    • SQL Server
    • Active Directory
    • Networking (TCP/IP, LAN/WAN, DNS, Firewalls)
  • Great customer service skills
  • Great communication skills (Verbal, written)
  • Great planning, prioritising, organising skills
  • Target focused
  • Great analytical/problem solving abilities

This role will require a driving license as there will a requirement for infrequent travel between UK sites.

Interested? Get in touch to find out more!

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